Reference

What You Agree To When You Use matahoki

These terms set out how your account works, what we expect from you, and what you can expect from us — including how wallet transactions via DANA, OVO, and GoPay are handled.

Account holder obligationsDANA, OVO, GoPay wallet termsEligibility by local lawAccount suspension conditionsHow to raise a dispute
matahoki What You Agree To When You Use matahoki
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

We handle your account data according to these terms and take specific steps to keep your wallet and login details secure. Here is what that looks like in practice across the four areas that matter most to you.

Data Handling

Your personal details and wallet identifiers — DANA, OVO, GoPay account numbers — are stored with encryption. We do not share them with third parties outside of what these terms and applicable law require.

Account Security

Every login triggers an OTP check to your registered mobile number. If you change your e-wallet details, a secondary verification step is required before the new wallet is active on your account.

Data Retention

We keep transaction records for as long as required under applicable law in your region. You can request a summary of your account activity by contacting support with your account ID.

Requesting Changes

To update your registered name, wallet, or contact details, submit a request through the Account Help Centre. Changes take effect after identity verification is completed on our end.

TERMS CONTACT PATHS

Reach Us About These Terms

If you have a question about how any part of these terms applies to your account — whether that is a wallet transaction dispute, an account restriction, or a request to update your registered details — our support team can help. Reach out through any of the channels below and reference your account ID so we can pull up the right records quickly.

Team online

Live Chat

Open the chat widget while logged in to your account. Our team can look up your transaction history and terms-related queries directly from the same session.

Email Support

Send a detailed message to our support address. Include your registered wallet — DANA, OVO, or GoPay — and the specific clause or transaction you are querying.

Account Help Centre

Log in and navigate to Account Settings, then Help. From there you can submit a formal terms dispute or request a copy of your account activity records.

Common Questions About These Terms

These are the questions we hear most often about how the terms work in practice — from wallet disputes to account access and what happens if terms change.

We post the updated version on this page. If you continue using your account after the update date, that counts as acceptance. For major changes, we send a notification to your registered contact.

During an active review, account access is restricted until the review is resolved. Pending withdrawals to your DANA, OVO, or GoPay wallet are held and processed once the account is cleared.

Contact support via live chat or email with your account ID and the transaction reference. We match it against the wallet record — DANA, OVO, or GoPay — and respond within the timeframe stated in the dispute section.

Access and eligibility depend on local law in your region. These terms apply to all active accounts, but if a local rule in your area conflicts with a clause here, the local rule takes precedence for that part.

Log in, go to Account Settings, and use the Help Centre to submit a data request. Include your registered wallet type and the date range you need. We process requests in line with applicable local law.

Operating multiple accounts under one identity, submitting incorrect wallet details, or patterns of irregular transactions are the most common triggers. We notify you before taking any permanent action on your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.