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Stay in Control of How You Play

matahoki puts account management tools directly in your hands — from spending controls to cooling-off options — so you decide the pace and the limits of your play.

Spending ControlsCool-Off OptionsAccount PauseSession TrackingSupport Access
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matahoki Stay in Control of How You Play
matahoki What Account Management Tools We Provide

What Account Management Tools We Provide

Inside your matahoki account settings, you will find a dedicated controls section that lets you put practical boundaries on your activity. You can cap how much goes into your account wallet per day or per week — this works alongside your DANA, OVO, or GoPay funding source, so the cap applies before any transfer completes. There is also a session reminder that

alerts you when you have been active for a set period. If you need a longer break, a temporary account pause is available directly from settings — no support ticket needed to activate it. These are your tools, not restrictions we impose without your input.

HOW WE RUN THIS

How matahoki Handles Play Control Commitments

Running account controls well means the tools have to actually work — not just exist as a checkbox. Here is how we approach the specifics so you can judge whether they meet your needs.

Wallet-Level Cap Enforcement

When you set a funding cap, it ties directly to the DANA, OVO, or GoPay transfer step. The cap is checked before the wallet transfer confirms, not after — so it cannot be bypassed by transaction timing.

Cool-Off Cannot Be Self-Reversed

Once you activate a cool-off period, it cannot be cancelled by you during that window. This is intentional — it gives the pause real weight rather than being a setting you can undo immediately.

No Marketing During a Pause

While your account is paused, outbound promotional messages to your account are also suspended. You will not receive offer notifications or activity prompts while your play is on hold.

Session Time Reminders Are Configurable

You choose the session length that triggers a reminder — 30 minutes, 60 minutes, or a custom interval. The reminder appears as an on-screen alert, not just a browser notification that can be dismissed silently.

GETTING ACCOUNT HELP

Support Channels for Account and Play Controls

If the account tools do not cover what you need, or if you want a human to walk through your options with you, these are the ways to reach us. Every channel can handle account-control requests — not just general queries.

Live Chat Open live chat from your account dashboard at any time. Ask specifically about activating a spending cap or pausing your account and the team will action it during the session.
Email Support Send a detailed request to our support address if you prefer a written record. Requests about account controls are prioritised and handled separately from general account queries.
Account Settings Path Most controls do not need a support agent. Go to Account, then Settings, then Play Controls. You can set a wallet cap or activate a cool-off period in under two minutes from that screen.

Play Control Terms, Plain and Simple

These are the account and play control terms you will see in settings and in our support conversations. Each one has a specific meaning — knowing the difference helps you pick the right tool for your situation.

What is a spending cap?

A spending cap is a ceiling on how much you can fund your account in a set time window — daily or weekly. Once reached, further wallet transfers are blocked until the period resets.

What does a cool-off period mean?

A cool-off period is a short, fixed pause on your account activity — typically 24 hours to 30 days. You set the length, activate it, and it cannot be reversed until it expires naturally.

What is a session time limit?

A session time limit is a reminder threshold you configure. When you have been active for that long, an on-screen alert appears. It does not lock your account; it prompts a conscious check-in.

What is an account pause?

An account pause is a longer suspension of your account access, beyond a cool-off. During a pause, login, funding, and play are all blocked. Support can confirm the duration and reactivation path.

What is reality check?

A reality check is an on-screen prompt that shows how long you have been in a session and optionally your net activity for that session, so you can assess your play with current information.

What does voluntary account restriction mean?

A voluntary account restriction is any limit or pause you apply to your own account without being prompted by our team. These are user-initiated controls, distinct from any action we take administratively.

Common Questions About Play Controls

These are the questions our support team gets most often about account controls. If your question is not here, live chat can handle account-control requests directly from your dashboard.

Go to Account, then Settings, then Play Controls. Choose Daily Cap or Weekly Cap, enter the amount, and confirm. The cap applies to your next DANA, OVO, or GoPay transfer immediately after saving.

Yes — you can lower a spending cap at any time and the change takes effect straight away. Raising a cap, however, has a short review delay built in so the change is not instant by design.

No. Outbound promotional and activity messages are paused alongside your account. Once your pause window ends and you reactivate, normal communication resumes only if you have opted in.

Open Play Controls in your account settings, select Cool-Off, choose your preferred duration, and confirm. It activates immediately — no support ticket or approval step is required from our side.

The session reminder shows as an on-screen overlay that you acknowledge before continuing. It does not force-close a game or disconnect your session — the choice to continue or stop remains yours.

Reach out via live chat or email and ask to speak with our account wellbeing team. They can walk through extended pause options or point you to external support organisations available in Indonesia.
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