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What You Need to Know Before Using matahoki

Access to matahoki depends on local law and is available only in eligible regions — if you are in Indonesia, read these terms carefully before opening an account or making any deposit via DANA, OVO, or GoPay.

Eligibility by regionAccount holder responsibilitiesDANA, OVO, GoPay wallet termsData handling policyContact rights for updates
matahoki What You Need to Know Before Using matahoki
DATA AND SECURITY

How We Handle Your Data and Account Security

We collect only what is needed to run your account and process payments through DANA, OVO, and GoPay. Your data is not sold to third parties. You can request a copy of what we hold, ask for a correction, or close your account at any time through our support channels.

Cookie Policy

We use cookies to keep your session active and remember your wallet preference. You can clear cookies from your browser settings, though some account features rely on them.

Data Retention

Account and transaction data is retained for as long as your account is active and for a period after closure as required by financial record obligations. We do not keep it longer than necessary.

Account Security

Each login sends a one-time verification code to your registered mobile number. If you did not request a login, contact support immediately to lock the account before any wallet action occurs.

Data Requests

To request a data copy, correction, or deletion, send a message through live chat or email with your account name and registered GoPay, OVO, or DANA number for identity verification.

LEGAL CONTACT PATHS

Reach Us for Policy or Account Questions

If you have a question about these terms, want to request a data change, or need clarification on your account status under our policy, our support team handles those directly. Use the channels below to get a response — each path is staffed for account and policy matters.

Live Chat Open chat from your account dashboard for policy questions, account eligibility queries, or wallet verification issues. Responses are handled by our Indonesia-facing team.
Email Support Send detailed legal or data requests to our support email. Include your registered account name and the wallet type — DANA, OVO, or GoPay — for faster handling.
Account Help Page The help section inside your account covers common policy questions — name mismatches, withdrawal holds, and how to request a data correction without contacting support directly.

Common Legal Questions About Your Account

These are the questions we hear most often about eligibility, data, account rights, and what happens when something does not match. Read through before contacting support — many answers are here.

Eligibility depends on your local law. We make access available where local law permits it. Confirming your legal right to participate is your responsibility before opening an account.

A name mismatch between your DANA, OVO, or GoPay account and your registration will pause your withdrawal. Contact support with both names and we will guide you through the resolution steps.

Yes. Send a request through live chat or email, include your registered account name and wallet number. We will confirm your identity and provide a data copy within a reasonable period.

Contact support through live chat or email with your account details. We will confirm any pending wallet balance, complete any open transaction, then close the account and retain records as required.

We collect transaction confirmation data passed from the wallet provider — amount, timestamp, and reference number. We do not store your full wallet PIN or payment credentials on our side.

We update these terms when needed and publish the new version on this page. Continuing to use your account after an update means you accept the revised terms. Check this page periodically.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.