What We Collect and Why We Use It
When you open an account with matahoki, we collect the information needed to run it: your name, contact details, and the e-wallet identifiers you register — whether that is a DANA account number, an OVO phone number, or a GoPay-linked ID. We use this data to
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process deposits, verify withdrawals, and send you account-level communications such as transaction confirmations. We do not sell your personal data to third parties. Data shared with payment processors — including the rails that handle DANA, OVO, and GoPay flows — is limited strictly to what those
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processors need to complete a transaction. We retain account data for as long as your account remains active and for the period required by applicable law after closure. You can request a copy of the data we hold, ask us to correct inaccurate records, or request
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deletion where local law permits it. Requests are handled through our support channel. We also collect device and session data — browser type, IP address, and interaction logs — to detect fraud and keep your account secure. This data is not used for advertising profiling. Where
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our services are available depends on local law and your region; we apply this policy to all accounts in eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.